If they can unlock 1Password after recovery is completed: They’ll need to sign in again on all their devices. If they can’t unlock 1Password after recovery is completed: They’ll need to reset the 1Password apps on their devices, then sign in to their account again. Your family or team member will need to save a new Emergency Kit, then: A page will open in your browser with the person’s details. Click “Complete account recovery” in the email. Complete recoveryĪfter your family or team member has created their new account password, you’ll be notified by email that a recovery is awaiting completion. If your team unlocks 1Password with SSO, they'll be prompted to set up their trusted devices again. Then they’ll get a new Secret Key and create a new account password. When they click “Recover my account” in the email, a page will open in their browser and they’ll be asked to confirm their email address. The person whose account you’re recovering will get an email from 1Password.

Click the name of a person, then click Begin Recovery below the person’s name.Just keep in mind that after they create a new account password, they won’t be able to access their account until you complete the recovery. You can recover an account for someone at any time. Learn how to add a family organizer or implement a recovery plan for your team. That way, if you can’t sign in, someone will be able to help you. You can’t recover your own account, so make sure at least two family or team members can recover accounts. you belong to a group that has the “Recover Accounts” permission.You can recover accounts for other people if: Their two-factor authentication will be reset.

They’ll need to sign in again on all their devices once recovery is complete.They’ll be able to access all the data they had before.If your team uses Unlock with SSO, they'll be able to set up their trusted devices again. They’ll receive a new Secret Key and create a new 1Password account password.You can restore access for a family or team member if they forget their 1Password account password, can’t find their Secret Key, or need to reset two-factor authentication.

1password family account